I just love these i.d. tags! I previously bought one of the bone-shaped tags from this company for my dog, just to try it out. I had purchased more expensive ones (from different makers) in the past with terrible luck, they would fall apart quickly. The first one I got from this company- close to a year ago- has held up very nicely. Sure it has some scratches, but that comes with the territory of wear-and-tear, more importantly it has remained intact. The lettering has remained beautiful and none of the crystals have come off. I just purchased some extras for change of collar and as back-up (bone and heart shapes), the only slight drawback with the heart shape is that the lettering on the front of the tag is smaller and a little harder to read, but it will still obviously work. Shipping was fast. I strongly recommend these tags for your pet!