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Return & Refund Policy

Return & Refund Policy

If you are not entirely satisfied with your purchase, simply return the item within 90 days with your receipt. Refunds will be issued in the same method of payment as the original payment. A purchase made with a credit card: a refund will be issued to the original account. Please note delivery fees are not refundable once the order has shipped.

Promotional items: When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.

If you would like return your item(s)that were purchased online via Parcel, please send the item(s) back to one of these addresses. Please include a copy of your Order Confirmation in the return package:

WWW.PETNVOVO.COM

17216 S. Figueroa St.
Gardena, CA 90248